We understand most of you might have different questions while shopping with us, so here you will find the answers to our most commonly asked questions. If you still require more information please don't hesitate to contact us or simply send us a message!
Please login here using your email and password created in order to update your details click on ‘View Addresses’ > ‘Edit’
By default, the last used shipping address will be saved into your Mums & Bumps account. When you are checking out your order, the default shipping address will be displayed. If you would like to amend your existing address simply click on ‘My Account’ next to the search icon, click on ‘View Addresses’ > ‘Edit’ the address you need to amend. To add new address click ‘Add a new address’.
Simply log in and add items to your wishlist to help you decide on your final selection prior to check out! You can easily access the item list and decide on what needs to be added to your cart. Happy Shopping :)
Because you are important to us, we want to reward you for every 1AED you spend with us! Every time you order with us you earn points which go straight to your rewards account. You will need those points in order to redeem them against your future orders. As an added value, when you refer a friend you can also get AED100OFF coupon on your next purchase. So keep referring us to keep earning points! For more information, refer to our Rewards Program.
We accept payments online using Visa and MasterCard credit/debit card in AED. We also accept PayPal payments and Cash on Delivery for UAE only.
Paypal is the easiest way to make payments online. While checking out your order, you need to select ‘Pay via PayPal’ as the payment method and click ‘complete order’. To fully complete your order you need to click on ‘Click to pay for this order Via PayPal’ button. You will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Mums & Bumps system for your order. It's fast, easy & secure.
The website base currency is in AED however to make your shopping easier with us, you can select any of these currencies USD, SAR, OMR, KWD, BHD, JOD, EGP, QAR available at the drop down menu at the top right which can be used as a guide only while shopping, during checkout all items will be converted back to AED for payment purpose.
Be quick! Placing an item in your shopping cart does not reserve it. An item may sell out, even though it's in your shopping cart, if someone else finalises their order before you do.
Yes of course! Please place an additional order online and we will waive the shipping fee for the additional item if the value is less than AED300. Just call or email us here to let us know for us to send you a FREE shipping coupon! Alternately if the items are over AED300 our free shipping offer applies anyway so feel free to place as many multiple orders as you like.
Pre-order is available on certain items only with an estimated time frame on when the item would be available for shipment. You can add the pre-order item to your cart and pay at checkout to ensure we get it for you on time!
We are an online store only, and regret there is no facility available for customers to try on garments. Because we want you to love what you have ordered, we therefore offer a FREE exchange to ensure you get the right fit! For more details, please refer to our Returns Policy.
We recommend staying with your pre-pregnancy size as most garments are cut to accomodate your changing shape. Our detailed sizing guide can be found here and please read the product descriptions as it will mention any specific size variations for certain products.
If an item displays as OUT OF STOCK this generally means that we tentatively will not be able to restock the item. However for certain items you would be able to see a PRE-ORDER option which will indicate a time frame on when an item will be in stock and ready to ship.
As we always strive to make your shopping experience as smooth as possible! Each product we carry on Mums & Bumps includes a detailed description, fit and care instructions. If you still require further information on a speicifc item, please send us your query by clicking on ‘Ask a question’ available on each product page.
At checkout page, enter or paste your coupon code on the ‘discount code’ field and press ‘Apply’. Your cart total amount will be deducted automatically based on the discount code used. If your promotion code doesn't work it could mean it is expired, or you haven't met one of the criteria for using it. If this doesn't explain why it doesn't work, please contact us and we'll look into it. Coupons/Vouchers/Promo Codes cannot be used in conjunction with any existing offer/discount or during sale period/campaigns. Please refer to our Terms & Conditions page.
Cannot be combined with any other coupon/voucher/promo code during any sale period/offers and/or campaigns
Lucky you! However, only one promotional code can be used per order. Kindly be reminded coupons/vouchers/promo Codes cannot be used in conjunction with any existing offer/discount or during sale period/campaigns. Please refer to our Terms & Conditions page.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Any payment transactions carried out through our website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
Unfortunately no, we cannot change the delivery address after an order has been dispatched. If no one is available at the specified address and the parcel remains unclaimed then it is sent back to us and redelivery charges will apply. We will of course try our best to liaise with the respective courier company to speed up the return process.
We ship internationally however costs vary depending on destination of shipment. Get in touch with us here
After logging into your account, the status of your checkout history can be found under Order History. We will also send you a tracking number to your registered email with us to keep track of your shipment and the respective courier will be in contact with you to arrange for a delivery.
Yes, you can as long as they are returned in original condition and all tags attached within 7 days of invoice date. You can of course try on the clothes, but please be extra careful with the more delicate styles, so they don't spoil. For more information, please refer to our Returns Policy.
Please note only store credit with a validity for six months will be issued for returned items and shipping is not refundable. We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund. For more information, please refer to our Returns Policy.
Yes, you can return sale items but only store credits will be issued, we do not refund for change of mind and shipping is not refundable. For more information, please refer to our Retrurns Policy.
Please sign up with your email address for our newsletter available at the bottom of the main home page.
Click the unsubscribe button at the bottom of the e-newsletter or just contact us and request to be unsubscribed.
Yes, we offer a special gift wrapping service for only AED10 available at checkout. Simply select ‘Gift Wrapping’ at the cart page and add a FREE personalised gift message. You can also choose to have the shipment delivered directly to the gift recipient. For more information, please refer to our Gift Wrapping page.
Our Mums & Bumps terms and conditions may be accessed here.
We apologize for any inconvenience but please do report the fault to us immediately here. From time to time system upgrades and certain browser versions may cause errors and we appreciate your feedback in reporting them.
At Mums and Bumps we ensure that all items are carefully inspected and quality checked prior to being dispatched to customers. In the very rare event there is a defected item, please email our team immediately here who will endeavour to resolve the situation as quickly as possible. The item must be returned for inspection in it’s original condition within 2-3 business days upon delivery. If you do not return the item within the given timelines, you might be entitled to receive a store credit or exchange at our discretion. Please note that items that are damaged as a result of wear and tear, misuse, mishandling or washed incorrectly are not considered to be defected and a return will be denied.
Mums and Bumps gift vouchers and/or discount coupons can only be usable at www.mumsandbumps.com. They are not redeemable for cash and non-refundable. Valid for 6 months from issuance date. Cannot be combined with any other coupon/voucher. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods. Kindly note the following: